Staff Engineer

We are seeking a seasoned and innovative Staff Engineer to join our engineering team. As a technical leader, you will play a pivotal role in designing and implementing high-impact solutions, mentoring team members, and driving the technical vision for our products and systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for fostering collaboration across teams.

Role Responsibilities:

• Technical Leadership:
  • Provide technical expertise and strategic guidance to the engineering team to solve complex problems and drive innovation.
  • Establish and communicate best practices, coding standards, and architectural guidelines to ensure high-quality and scalable solutions.
• System Design and Development:
  • Lead the design and development of highly scalable, reliable, and maintainable systems that align with business objectives.
  • Drive the architecture of new systems and optimize existing platforms for performance and scalability.
  • Collaborate with product managers, designers, and other stakeholders to define technical requirements and solutions.
• Mentorship and Team Building:
  • Mentor and support engineers of varying experience levels, fostering a culture of learning and growth.
  • Provide technical reviews, feedback, and guidance to ensure the delivery of high-quality code.
• Cross-Functional Collaboration:
  • Act as a bridge between engineering and other departments, ensuring alignment and effective communication.
  • Collaborate with other senior engineers and leadership to define technical roadmaps and long-term strategies.
• Innovation and Problem Solving:
  • Proactively identify and address technical risks and challenges to deliver robust solutions.
  • Research and integrate new technologies, tools, and methodologies to enhance development processes and outcomes.

About You:

• 8+ years of software engineering experience, with 3+ years in a technical leadership role.
  • Demonstrated success in designing and delivering complex, scalable systems in a production environment.
• Strong technical expertise in:
  • Distributed systems, cloud architectures, microservices, and API design.
  • Programming languages such as Python, Java, C++, or similar.
  • Modern development practices, CI/CD pipelines, and DevOps principles.
• Exceptional problem-solving and analytical skills.
  • Ability to navigate ambiguity and drive decisions that impact multiple teams or systems.
• Excellent communication and interpersonal skills.
  • Capable of articulating complex technical concepts to technical and non-technical stakeholders.
• Collaborative and team-oriented mindset.
  • Proven ability to lead cross-functional teams and foster a culture of collaboration and innovation.

Preferred Qualifications:

• Master’s degree in Computer Science, Engineering, or a related field.
• Experience in a fast-paced, high-growth environment (e.g., startups or scale-ups).
• Familiarity with containerization and orchestration tools such as Docker and Kubernetes.
• Hands-on experience with data engineering and machine learning pipelines.

About Vitally:

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Mixpanel, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.

Benefits & Culture:

• Salary: We offer a competitive salary for your experience as well as location.
  • The comp band for this role starts at $250,000 and increases depending on the skill and seniority of the candidate.
• Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
• Benefits:
  • 100% of health/dental/vision insurance premiums covered by us.
  • 401k with a company match.
  • Commuter benefits.
  • Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
  • Flexible work hours and work-from-home policy.
  • Yearly education stipend.
• Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally.